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Getting Help

Quick answers

Before reaching out, check these resources:

  • FAQ — answers to the 20 most common questions
  • Troubleshooting — solutions for common errors on Windows, macOS, and Linux
  • First Tool Call — step-by-step walkthrough of your first G6 interaction
  • Use Cases — graduated example goals from hello-world to production

Support channels

The fastest help is built in — ask G6 directly (see In-product help below). For everything else:

Need Where
Usage questions, "how do I…" Ask G6 (guide_ask), or [email protected]
Bug reports patch_report_bug tool, or [email protected]
Feature requests [email protected]
Security issues [email protected] (private)

Most questions receive a response within 24 hours (see response targets by tier below).

In-product help

G6 includes built-in help tools accessible from any MCP-connected session:

"Ask G6: How do I set up a research pipeline?"    → guide_ask
"Ask G6: What tools are available for ML?"         → nav_recommend
"Ask G6: Explain the CSF safety framework"         → guide_how_to
"Ask G6: Show me the system architecture"          → guide_system_overview
Tier Response time Channel
Free / Researcher Best-effort Email / in-product
Builder ($50 AUD/mo) 24h business hours Priority queue
Team (Custom) 4h business hours Direct channel + weekly sync

Reporting bugs

Option 1 — MCP tool: 

"Use G6 to report a bug: [description]"    → patch_report_bug

Option 2 — Email [email protected] with:

  • G6 version (check with the system_status tool, or g6 --diagnostics)
  • Operating system
  • Error message or unexpected behavior
  • Steps to reproduce

Security issues

Report security vulnerabilities privately via email: [email protected]

Do not disclose security issues publicly. We aim to acknowledge within 24 hours and provide a fix or mitigation within 7 days.

Feature requests

Email [email protected] with:

  • Use case: What are you trying to accomplish?
  • Current workaround: How are you solving it today?
  • Proposed solution: What would ideal look like?

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